Do you need help with your order?
Our support team is always available to help you with any problems or questions regarding your order.
You can contact us to receive information about shipping, payments, order changes, or possible delivery delays.
📦 Order Tracking
After completing your purchase, you will receive a confirmation email with your order number.
Once the shipment has been dispatched, you will receive a second message with a link to track your package in real time.
If you have not received the confirmation email, please check your “Junk” or “Spam” folder.
Otherwise, you can contact us by providing the name and email address used for the order.
✏️ Order Changes or Cancellation
If you wish to modify or cancel an order that has already been placed, please contact us as soon as possible.
Orders are processed quickly, so changes can only be accepted if the package has not yet been shipped.
💳 Payment Issues
If you experience difficulties with payment or if your order has not been confirmed, please contact us immediately indicating the payment method used.
Our team will verify the transaction and assist you in completing your purchase correctly.
📬 Delivery Delays or Missing Delivery
If your order has not arrived within the expected timeframe (3–7 business days), please contact us for an immediate check with the courier.
We will provide updates on the shipping status or, if necessary, arrange a new delivery.
📞 Customer Support Contacts
For any request or support, you can contact us via:
📧 Email: info@saudeviva365.com
🕒 Response hours: Monday to Saturday, 9:00 AM – 6:00 PM